Last updated: 5 October 2025
At TopDeals, we want you to love what you buy. If something isn’t right, we’ll work quickly to repair, replace, or refund in line with this policy and applicable laws.
Questions?[email protected] • +263710387524
Returns desk (Mon–Fri): 09:00–17:00 (excl. public holidays)
Change-of-mind / unwanted items: Request within 7 days of delivery. Item must be unused, in original packaging, with all accessories and proof of purchase.
Damaged on arrival / wrong item / missing parts: Report within 48 hours of delivery with clear photos/video of the parcel and product.
Faulty items (not DOA): Report within 14 days of delivery for repair/replacement; after 14 days, warranty support applies (see §6).
Defective under manufacturer warranty: During the warranty period, we’ll assist with repair or replacement per the manufacturer’s terms.
Tip: Keep the box and protective films until you’ve tested the item.
Opened hygiene or personal-care products (e.g., earbuds/in-ear headsets, grooming items).
Software, activation keys, downloadable content, gift cards, and digital codes once delivered.
Custom/special orders, cut-to-length cables/materials, or clearly personalised items.
Items showing misuse, impact/liquid damage, unauthorised repair, or missing serial/IMEI labels.
Consumables once opened/used (printer inks, filters, batteries, etc.), unless the issue is a proven defect.
To be eligible for a return:
Include all original accessories, manuals, freebies, and packaging.
The product must be clean and free of user damage.
For electronics: remove accounts/locks (Google/Apple IDs), back up and factory reset where applicable.
If items are returned incomplete or used (and not faulty), we may deduct reasonable refurbishment costs or decline the return.
Our error (wrong item, DOA, mis-picked, missing parts): TopDeals covers return shipping or arranges pickup.
Change-of-mind: Customer covers return shipping; original shipping fees are non-refundable.
Faulty within 14 days: We cover reasonable return costs after assessment.
Warranty after 14 days: Courier to/from service centre may be customer-paid unless the warrantor covers it.
Refund method: To the original payment method where possible (Paynow, card, bank transfer, mobile money).
Timing: Allow 3–7 working days for assessment after we receive the item, and 3–10 working days for funds to reflect (provider/bank times vary).
Exchanges: Where stock allows, we can exchange for the same model; otherwise a comparable model or refund.
Restocking (change-of-mind only): If packaging is opened but product unused and resellable, a 5–15% restocking fee may apply to cover testing/repacking.
We’ll keep you updated at each step (received → inspected → approved → refunded/replaced).
We follow manufacturer diagnostic and repair procedures (which may include bench testing).
Outcomes may be repair, replacement, or refund if repair/replacement isn’t feasible within a reasonable time.
Exclusions: damage caused by power surges, liquid/impact, misuse, unsupported software modifications, or unauthorised repairs.
Before dispatch: Full refund.
After dispatch / out for delivery: Treated as a return under §1–§5 (shipping fees may be deducted).
Pre-orders / backorders: You may cancel for a full refund any time before we confirm that stock has arrived and is allocated to you.
Please note the damage with the courier at handover, take photos of the outer box, labels, and inner packaging, and contact us within 48 hours so we can file a claim and resolve it quickly.
Contact us within 48 hours of the expected delivery date (non-receipt) or of receiving the parcel (missing/wrong item).
Provide photos of the box, waybill, internal packaging, and items received. We’ll investigate with the courier and resolve promptly.
Bundle deals / freebies: If you return part of a bundle, the refund may be adjusted to the standalone price of items you keep. Freebies must be returned unused or their value may be deducted.
Gifts: Refunds go to the original payer unless agreed otherwise.
Export orders: Once shipped outside Zimbabwe, returns are subject to inbound shipping, customs, and clearance being prepaid by the customer unless the item is DOA/our error.
Email [email protected] or WhatsApp +263710387524 with:
Order number, item name/IMEI (if applicable)
Reason for return, clear photos/video
Your contact details and pickup address (if requesting collection)
We’ll issue an RMA number and return instructions.
Pack securely; include all accessories, manuals, and the RMA note inside the box.
Keep the courier slip/proof of shipment until your case is closed.
We reserve the right to limit or refuse returns in cases of excessive, abusive, or fraudulent return behaviour (e.g., repeated wear-and-return, item swapping, serial number tampering).
We may update this policy from time to time. The version posted on the Site with the Last updated date applies to current purchases.